The tyre inspection division of Zeiss has announced that it is teaming up with their distribution partner for the South-East Asia region, Eversafe Trading SDN.BHD., based in Ipoh/Malaysia, to offer technical support, located in the area.
Technical Support in South-East Asia for Zeiss Equipment
In order to provide a high level of standardised technical service to clients, Eversafe recently sent representatives for a 4-day technical training session in Neubeuern/Germany, where the Zeiss technical support team were able to train the Eversafe staff. The content of the first day was the Installation of Machines, Health & Safety aspects and Final Acceptance at customers’ premises.
The second session dealt with the daily operation of INTACT systems and software training, as well as maintenance and service topics.
Two days were reserved for practical work at machines, provided by the R&D team of Zeiss. Useful advice was given for remote trouble shooting, on-site repairs, and finally yet importantly, best practice in daily operation, service and maintenance.
Both partners agreed on the usefulness to hold an appropriate stock for spare parts in Malaysia, which assures rapid supply within the region.
The training ended with the handover of a certificate, showing that Eversafe now is authorised by Zeiss to execute technical work at Zeiss INTACT Systems. This will guarantee the end user to receive professional support, service and advice, approved by Zeiss.