Commercial vehicle firm, MC Rental has found a perfect fit with Bandvulc – a leader in tyre service standards. With the switch to Conti360 Fleet Solutions, MC Rental are providing an enhanced on-road performance for their fleet, whilst delivering great combined service with Bandvulc.
A Change of Direction with Bandvulc and Conti 360 Fleet Services
With a fleet of more than 2,500 vehicles monitored and managed by Conti360 Fleet Services, Bandvulc has helped transform commercial vehicle hire for MC Rental. Based near Maidstone, Kent, MC Rental has become recognised as one of the UK’s leading commercial vehicle solution providers. Independently owned, the company offers businesses and operators the option to rent anything, from 4x4’s and pick-up trucks through to 44-tonne tractor units. Having 2,500 vehicles serving a multitude of industries, including construction, agriculture, haulage, municipal services and couriers, the company’s customers have come to expect a reliable and dependable rental experience, with the opportunity to rent for short-term hire or the full long-term contract hire solution, dependent on the needs of the customers.
“For us, it’s as much about the service offered by our tyre partner as it is about the product itself,” explains Nick, MC Rental’s Fleet Maintenance Manager. “The nature of the business means that we needed a supplier that could serve as an extension of our customer service. Clients depend on our fleet day in, day out, so fixing or replacing a tyre quickly, simply and efficiently is critical to us building and maintaining strong, long-lasting relationships. Since we took the step to transition to using Bandvulc, we’ve really been impressed with the results.”
Since choosing Bandvulc, Nick and the MC Rental team are reliably delivering their renowned customer service and flexibility: “We’re in near-daily contact with the team at Conti360 to co-ordinate repairs, replacements and checks on our vehicles to ensure roadworthiness. There’s a lot of co-ordination required to satisfy both our internal processes and those of our varying clients, but it’s handled brilliantly by their nationwide team.”
The MC Rental contract is overseen by Bandvulc and utilises the Conti360° Fleet Solutions programme. Offering a complete, all-round service that covers all aspects of tyre management, customers benefit from a Europe-wide network of rapid-response partners and service associates. Each are comprehensively trained to provide expert fitment, maintenance, inspection and breakdown support.
Ian Harris, National Fleet Key Account Sales Manager for Bandvulc with responsibility for the MC Rental contract explained: “The Conti360° support network is vital for delivering the outstanding service upon which our relationship with MC Rental is built. Nick has the confidence that, upon reporting an issue, we can swiftly handle the whole solution management and delivery process from start to finish, whilst also supplying real-time cost and status updates through the online management platform. MC Rental operates on a pay-as-you-go contract, which offers great flexibility.
"A Broad Range of Bandulc, Continental and Uniroyal Tyres to Maximise Efficiency and Longevity
Harris explains, “With such a diverse range of vehicles operating across numerous sectors, environments and terrain, we utilise a broad range of Bandvulc, Continental and Uniroyal tyres to maximise efficiency and longevity. For the tractor units and rigids, we fit Continental Hybrid HS3+ to all steer axles, and Bandvulc BD08 to drive axles. Dependent on the size and load rating requirement of the lift or tag axle, we use Continental tyres for the 215/75R17.5 and the 315/60R22.5 and Bandvulc BVA2 on the 315/70R22.5. The rigid tippers policy is Uniroyal FM40 on steer axle, while the drive axles utilise Bandvulc’s BDY3s. MC Rental’s van fleet is fitted with Uniroyal AllSeason Max.”
Bandvulc has proved itself as a critical supplier for MC with its market leader with their customer-centric service, accountability and regular communication. “Working with Bandvulc has proven that, despite the challenges we face daily, it really is possible to deliver an excellent standard of tyre maintenance and service that meets the needs of all parties involved”, concludes Nick. “We have reassurance that Bandvulc and the Conti360° network will get the job done. Our customers are happy with the service they receive, as are we, and that’s the most important thing.”